JJ Wine Privacy Policy –
How We Protect Your Data

1. Who We Are

JJ Wine is an online gaming and entertainment platform operating at jjwine.pro and available through the JJ Wine mobile app. This Privacy Policy governs how we handle personal data for all registered players and visitors to the platform, including those accessing via mobile browser or the dedicated Android and iOS apps.

When you create an account, place a bet, make a PKR deposit or contact our support team, JJ Wine acts as the data controller responsible for your personal information. All queries related to data and privacy should be directed to the support team via the contact details at the end of this policy.

2. Data We Collect

JJ Wine collects personal information in several ways: directly from you when you register and use the platform, automatically through your device and browser, and in some cases from third-party payment processors. Below is a breakdown of the main categories of data we hold:

3. Why We Collect It

Every category of data listed above is collected for one or more of the following legitimate purposes:

• Account operation – to create and maintain your JJ Wine account, process logins and keep your preferences saved.
• Transaction processing – to handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Identity verification – to confirm you are who you say you are before processing withdrawals and to prevent fraudulent account creation.
• Security and fraud prevention – to detect unusual activity, protect your account from unauthorised access and prevent money laundering or platform abuse.
• Customer support – to respond to your queries and resolve disputes efficiently.
• Platform improvement – to understand how players use JJ Wine so we can improve the gaming experience, fix bugs and prioritise new features.
• Responsible gaming – to monitor gaming patterns and reach out if activity suggests a player may benefit from a cooling-off period or spending limit.
• Communications – to send you account notifications, deposit confirmations, withdrawal updates and, where you have opted in, information about promotions.

4. How We Use Your Data

JJ Wine processes your personal data on the following legal bases depending on the specific use case:

• Contractual necessity – processing required to deliver the services you signed up for, such as running your account and handling PKR transactions.
• Legitimate interests – processing that serves a genuine operational need, such as fraud detection, platform security and usage analytics, where these interests are not overridden by your rights.
• Consent – where you have specifically opted in, such as receiving promotional emails about bonuses, new cricket betting markets or PSL special offers. You can withdraw consent at any time.
• Legal obligation – processing required to comply with applicable legal and regulatory requirements, including anti-money laundering checks and record retention obligations.

JJ Wine does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated tools flag an account for review, a member of the compliance team assesses the case before any account action is taken.

5. Sharing With Third Parties

JJ Wine does not sell personal data. We share data only where necessary with the following categories of trusted third parties, each bound by strict data processing agreements:

• Payment processors – JazzCash, Easypaisa, Raast and bank partners receive only the transaction data needed to process your PKR deposits and withdrawals.
• Identity verification services – where KYC verification is required, a specialist provider may receive your identification documents to confirm your identity. These providers do not retain your data beyond the verification process.
• Fraud and security providers – technical data such as IP addresses and device identifiers may be shared with fraud detection services to protect the integrity of the platform.
• Analytics providers – aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance. This data cannot be used to identify individual players.
• Legal authorities – in cases where we are required by law or a valid legal process to disclose information, we will comply. We will notify affected players where we are legally permitted to do so.

6. Cookies & Tracking

JJ Wine uses cookies and similar technologies to make the platform function correctly and to improve your experience. Cookies are small text files stored on your device. We use the following types:

• Essential cookies – required for the platform to work. These handle login sessions, game state and security tokens. The platform cannot function without these.
• Functional cookies – remember your preferences such as language settings, preferred deposit method and notification settings so you do not have to reconfigure them every visit.
• Analytics cookies – help us understand which pages and games are most popular, how long sessions last and where players encounter difficulties. Data from these cookies is aggregated and not linked to individual identities.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform functionality. We do not use advertising or cross-site tracking cookies.

7. Data Retention

JJ Wine retains personal data for as long as your account is active and for a defined period after account closure. Retention periods are set based on operational need and legal obligation:

• Account data is retained for the lifetime of the account and for a minimum of five years after account closure to meet standard record-keeping obligations.
• Transaction records, including all PKR deposit and withdrawal history, are retained for a minimum of five years from the date of each transaction.
• Identity verification documents are retained for the period required by applicable anti-money laundering rules from the date of verification.
• Support communications are retained for up to three years from the date of the last message in a conversation thread.
• Technical and analytics data is retained in anonymised or aggregated form and may be kept indefinitely for platform improvement purposes.

Once the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Security Measures

JJ Wine takes the security of your personal data seriously. The measures we have in place include:

• All data transmitted between your device and JJ Wine servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms. Plain-text passwords are never stored or transmitted.
• Access to personal data within JJ Wine is restricted on a need-to-know basis. Support and compliance staff can only access the data relevant to their specific function.
• Systems are monitored continuously for unusual activity, and security reviews are conducted on a regular schedule.
• In the event of a data breach that poses a risk to your rights, JJ Wine will notify affected players as quickly as practicable.

9. Your Rights

As a JJ Wine player, you have the following rights in relation to your personal data. You can exercise any of these by contacting our support team:

We aim to respond to all data rights requests within 30 days. In cases where a request is complex or involves a large volume of data, we may extend this by a further two months and will inform you of the extension and the reason.

10. Children's Privacy

JJ Wine is strictly an adult platform intended for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account or submitted personal data to JJ Wine, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the associated data without delay.

We actively implement age verification measures at the point of registration and during the KYC process to minimise the risk of underage access. More information about our approach to protecting younger users is available on our Responsible Gaming page.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how JJ Wine operates, changes in technology or updates to applicable legal requirements. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Where changes are significant, notify active players by email or through an in-platform notification.
• In some cases, ask you to review and re-confirm your acceptance of updated terms before continuing to use the platform.

We encourage you to revisit this page from time to time. Continued use of JJ Wine after an updated Privacy Policy has been published constitutes acceptance of the changes.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise one of your data rights, or want to raise a privacy concern, please get in touch with the JJ Wine support team through your account dashboard or via the contact options available on the platform.

You can also reach us directly at: [email protected] (plain text — not a clickable link).

For queries related to the Terms and Conditions or responsible gaming tools, please visit the relevant pages linked in the footer.